SERVICE CENTER
Service Center
Service Philosophy
Adhering to the service concept of "creating quality products and serving society", Kunyu Wooden Doors provides consumers with a warm and comfortable home environment through exquisite craftsmanship, perfect quality, high-quality service, and reasonable prices。
3link
Full process worry free service for pre-sales, in sales, and after-sales。
6service
Integrity consultation, free measurement, free design, regular follow-up, free maintenance, and full care throughout the process。
5commitment
Promise to provide genuine and comprehensive product consultation;
Promise measurement and design guidance truly free of charge;
Promise to provide service within 48 hours, and install and maintain on-site according to the agreed time;
Promise to carry out civilized construction, bring your own tools for installation and maintenance, clean up the site after installation, and ensure that construction personnel do not use the owner's bathroom or eat. Please be polite;
Promise a three-year free warranty and lifetime maintenance for the product subject。
Service Commitment
1Respect and understand customers
◇ We should research, design, and improve services from the perspective of customers (or consumers) rather than from the perspective of the company。
◇ Improve the service system, strengthen pre-sales, in sales, and after-sales services, and promptly help customers solve various problems that arise during the use of products, making customers feel extremely convenient。
◇ Make every effort to retain existing customers。
◇ Establish a customer-centric mechanism for everything. The establishment of various institutions, changes in service processes, and so on should be centered on customer needs and establish a rapid response mechanism for customer feedback.
2The Customer is Always Right
◇ Customers are buyers of goods, not troublemakers;
◇ Customers have the best understanding of their own needs and hobbies, which is precisely the information that businesses need to collect;
◇ Due to customers having ' Natural Consistency; Arguing with the same customer is equivalent to arguing with all customers。
3顾客满意三要素
◇ 商品满意:指顾客对商品品质的满意。
◇ 服务满意:指顾客对所购商品售前、售中、售后服务的一种肯定态度。无论商品多么完善,价格多么合理,当它见诸于市场时,都必须依赖服务。"售后服务制造永久顾客"。
◇ 企业形象满意:指社会公众对企业综合实力和总体印象的肯定评价。
4保修期
◇五年保质保修 终身售后服务(产品体保修年限以该产品保修条款为标准)
◇保修期从顾客购买产品之日起计算,以有效销售凭证或保修卡作为凭据
◇工程产品质保期按合同质保要求执行
